Services & Solutions
AI Agents & Automation
An agent is not a chatbot. It is software with defined capabilities, a record of every action it takes, and human approval on anything consequential. We build them one job at a time, into the systems that already run your operation.
What it is
We build agents that do one job each and do it inside your systems: the ERP, the booking system, the finance tool and the inbox you already run. Each one gets a defined set of capabilities, an approval gate on anything that spends money or reaches a customer, and a full trace of every action it took, so you can audit a decision months later. Where the process underneath is not worth automating, we redesign it first. Where the agent needs numbers, we settle the definitions first. And where it needs a system that does not exist yet, we build that to product standard and hand you the source.
- 01
Communication
Answers calls, WhatsApp, email and web chat in your voice, in the language the customer used, and hands over cleanly when it should not proceed.
- 02
Booking and scheduling
Checks real availability, holds and confirms, reschedules, and keeps the calendar honest across people, rooms and equipment.
- 03
Intake and qualification
Takes an enquiry, a form or an RFP, extracts what matters, scores it against your criteria and routes it.
- 04
Follow-through
Chases what has gone quiet: unpaid invoices, unanswered quotes, lapsed customers, incomplete files.
- 05
Procurement and operations
Watches consumption against thresholds and drafts the purchase order; a person approves it. The flow is redesigned before it is automated, and connected into the ERP, finance and inventory systems you already run.
- 06
Data and reporting
Every number defined once, in writing, with a model underneath it. Then the dashboards, the weekly brief, and something that happens when a number moves.
- 07
Bespoke software
When the job needs software with real users, uptime and support, we ship the product, to product standard, and you own the source and the runbook.
How it runs
- Step 01
Scope one agent
One job, one owner, one measurable outcome. Suites are built one agent at a time.
- Step 02
Redesign before automating
Fewer steps, clearer ownership, and the decisions moved to where the information is, so we automate the process and not the mess.
- Step 03
Wire the capabilities
Typed and granted individually, into your systems with the credentials your IT function is comfortable with. An agent can only do what it has been given, and everything it does is logged.
- Step 04
Set the gates
You decide per action: do it, propose it, or only tell me. Defaults start conservative.
- Step 05
Run it alongside your team
It runs in parallel first, and takes volume once the audit trail shows it is correct.
- Step 06
Hand over
Source, runbook, escalation paths, and the documentation your team needs to change it without us.
Build · six to twelve weeks for a first agent · quoted per engagement
Talk to us about AI Agents & Automation.
The first call is about your operation, not a pitch.